To raise a complaint, please follow these steps:
1. We will Identify the issue and gather any relevant information or evidence you can contact us by phone, email or letter.
2. Once we have received your complaint the appropriate person or department will address the issue and aim to contact you with the outcome within 3 working days once a full investigation has taken place.
3. If the issue is not resolved to your satisfaction, escalate the complaint to a higher authority or seek external assistance if necessary. We value your feedback and strive to provide the best possible service.
If at any stage you would like an update about your complaint, Please contact us on 0161 566 0660 or email customercare@abel-utilities.com.
We take complaints seriously and are committed to resolving them in a fair and timely manner. As part of our commitment to customer satisfaction, we are a member of an alternative dispute resolution scheme. This means that if you are not satisfied with the outcome of your complaint, you can refer it to an independent third party for further review. We encourage you to contact us directly first, but if you feel your complaint has not been resolved to your satisfaction, we will provide you with information on how to escalate it to the appropriate dispute resolution scheme.
MEMBERSHIP NUMBER – C35ABEL01
‘If we’re not able to resolve your complaint directly, then you’re welcome to contact Energy Ombudsman. We subscribe to their Alternative Dispute Resolution scheme, so that customers have access to their free and impartial dispute resolution service.
For more information please visit http://www.energyombudsman.org.
If not resolved after 8 weeks – you’re welcome to contact Ombudsman Services. We subscribe to their Alternative Dispute Resolution scheme, so that customers have access to their free and impartial dispute resolution service.
