ABEL Utilities LTD
In the interest of impartiality and transparency –
Impartiality – To achieve true impartiality the group have set the threshold that it maintains relations with a minimum of 90% of the total market available to any one service, they often help “new to market” energy suppliers to achieve their supplier license under a governed regulatory bodies.
Transparency – All businesses make introductory fees and/or residual incomes from their suppliers for the services they offer those who choose to work via them. The group always aim to offer the best service available to reduce the time, demand and resource drain on its customers whilst achieving an over all saving across the services they provide.
Not all promotions are available to new and existing business customers of ABEL Utilities LTD, to understand the full T&Cs for this offer please refer to any of the group websites, click on terms & conditions and read a full breakdown.
YOUR OBLIGATIONS TO US You agree to:
(a) provide such information, data or documents as we may request from time to time to;
(b) ensure that all information and documents provided to us is complete, up to date and accurate at all times;
(c) inform us without delay if there is any change in your circumstances which may affect the services we provide; and
(d) not to enter into any other contract (for any reason including due to a change in tenancy or change in occupancy) for the supply of energy for the period of the energy contract we arrange. IF YOU BREACH YOUR OBLIGATIONS TO US If you breach any of your obligations to us we may choose to terminate or suspend the services we provide. You will pay to us a fee reflecting the amount of commission we would have received from the supplier but for your breach of your obligations.
CHANGE OF TENANCY – ALL UTILITIES!!!!
This is when you move in or out of a new site or simply have a new business due to increased turnover from sole trader to limited company etc. but is not exclusive to.
(a) provide such information, data or documents as we may request from time to time to;
(b) ensure that all information and documents provided to us is complete, up to date and accurate at all times;
(c) inform us without delay if there is any change in your circumstances which may affect the services we provide; and
(d) not appoint, agree or sign any other paperwork or appoint any other 3rd parties to address the change of tenancy on your behalf
(e) agree to ALL fees listed for ABEL Utilities LTD to be paid to the company by the client, should the need arise
FOR THE AVOIDANCE OF DOUBT –
If you agree or action ABEL Utilities LTD or any of its subsidiaries to address the Change of Tenancy (Change of Occupancy/Name Change) then it will be done upon provision of – LOA (Letter of Authority), Lease with all parties involved, having signed it, evidence of the meter reads (Photos of either, single rate or all other rates shown on the meter). Once we have receipt of these items, we will endeavour to get your change of tenancy asap. (Industry guidelines are up to 60 days).
If you appoint/agree for ABEL Utilities LTD to do the Change of Tenancy and then DON’T go on to place the contracts for your supplies (Electric, Gas and/or Water) via ABEL Utilities LTD or any of its subsidiaries, this creates a loss to the company for the time to address it on your behalf and as such a fee will be incurred by the client/company that agreed/appointed ABEL Utilities LTD to act on their behalf.
The standard fee applied to addressing a Change of Tenancy and under these conditions is up to £1000+vat as a one off fee, payable by the party that nominated ABEL Utilities LTD to do the Change of Tenancy on their behalf.
What is an Energy Claim?
Since 2021 it has become more and more apparent that there has been a lot of miss selling in the energy sector via 3rd parties, ABEL Utilities LTD prides themselves on having always disclosed their commissions, offering full transparency to all their clients’ since the start of the relationship with them.
An energy claim is where a non energy consultancy has approached a client stating that they may well of been sold their contract with hidden commissions built in to it, this CAN happen, however in todays climate and since 2021 MOST suppliers now insist on the LOA (Letter of Authority) having clear demonstration of how the consultant gets paid and their commitment to you as the customer and MOST suppliers also have it clearly highlighted on the contract the total value of the commissions payable to the consultancy that placed the sale for the full term of the contract agreed.
If it isn’t there then you have to ask yourself the question, why not?
ABEL Utilities LTD, having now been trading since 2016, has always been upfront and disclosed its commissions values to the clients at point of sale and always either on a recorded phoneline and/or on the email/contract when placing the sale. We also have it clearly outlined that we will NEVER put more than a maximum of 3p per kWh in to ANY contracts they secure for customers, this is lower than the maximum allowed, which can be anything up to 10p kWh and we NEVER put anything in the standing charges.
ABEL Utilities LTD work with clients who feel they have a claim –
Of course, we don’t want this position for any of our clients. However, should you feel the need to raise the claim against ABEL Utilities LTD then we formerly request that in the first instant, you contact the owner on – Alex.charnley@abel-utilities.com – clearly outlining you request and providing a recent invoice as an attachment on the email.
The standard SLA for an investigation of this nature is 5 working days, however from time to time we may need more time and the case handler nominated at ABEL Utilities LTD will advise as such, if required, in writing.
ABEL Utilities LTD don’t agree to work with ANY 3rd parties on Energy Claims and as such should one contact them to raise a claim, they will be advised of the T&Cs, that ABEL Utilities LTD don’t recognise them as an authorised acting party of anybody and ABEL Utilities LTD will contact the client direct to discuss and review together.
How ABEL Utilities LTD addresses Energy Claims –
ABEL Utilities LTD reserve the rights to recover its losses where needed and for the avoidance of doubt, a schedule of fees is listed below –
Clients who raise their claim/query direct – If a client has a genuine claim, ABEL Utilities LTD will not charge for addressing this matter direct.
Clients who raise a claim via 3rd parties – ABEL Utilities LTD do NOT recognise 3rd parties in this arena (The reason for this is that it is unregulated and as such, they have no authority over ABEL Utilities LTD as a whole and also, they have been found to inflate actual claim values.
Schedule of Fees (ONLY IF THE CLAIM TURNS OUT TO BE FALSE) –
To the client who raised the false claim – £250+vat as a one off fee
To the 3rd party, who raised the false claim – £250+vat as a one off fee
**ALL invoices are payable on 5 day terms and ABEL Utilities LTD reserve the rights to pass on or sell any invoices that haven’t been settled with in a maximum of 7 days past their due date.
